What are your standard shipping & handling rates?
We ship via UPS. Your rate will be automatically calculated based on the size and weight of your order, as well as its destination. All orders over $250 ship free! 

How can I track my package?
Once your order has shipped, you will receive an automated email with tracking information.
 

What is your returns & exchanges policy?
We are happy to accept returns for a full refund on all unused, unworn, or otherwise undamaged items within 14 days of delivery*. Unfortunately, we are unable to refund shipping charges. Please email shopwillkies@willkies.com to alert us that you intend to initiate a return. Please note that we do not provide return shipping labels. All sales are considered final 14 days after delivery.

Kindly pack the item(s) in the same condition that you received them and with their original packaging.  Once your return is received and inspected, we will send you an email to notify you that we have received the item(s). 

If the return is approved, the refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow 7-10 business days once we have received your return to see the refund reflected on your statement.

Please note that all sale items (which include both items on markdown and items purchased with a discount code, such as over Black Friday), gift cards, and personalized or made-to-order products are nonrefundable. All final sale items will be noted as such on the product description page

* Please note that returns for Apolina & Bonjour Diary items ordered during Launch Weeks are subject to a 20% restocking fee. Orders placed for Apolina and Bonjour Diary apparel are not subject to a restocking fee when they are placed outside of Launch Week. Launch Week is defined as the day of Launch and the six (6) days following. 

Do you ship internationally? 

While we do not currently automatically accept international orders directly on our website, we are happy to ship internationally from our store, once we open the brick and mortar in 2022. In the meantime, if you'd like to place an international order, please contact shopwillkies@willkies.com with your address and order and we will be in touch with next steps. Please note that we try to accommodate requests for international orders where possible, but cannot shop overseas during high volume launch periods (such as Apolina or Bonjour Diary). All international sales are final sale.